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Cinema Know How is a service design programme specifically for the film exhibition sector, a UK first.

Service design is about shaping service experiences so that they really work for people. At the heart of this programme sits a focus on customer experience and audience development.

We’re providing organisations with the relevant methods, tools, and confidence to be ambitious and successfully incorporate this customer-focused approach. We want to strengthen their organisational offer and values.

In Summer 2015 Broadway underwent the pilot programme, followed by four Central East venues joining over Winter 2015 - 2016. You can find their journeys in the videos above.

Now Cinema Know How is turning nationwide for 2016. We invited two more venues from Film Hub Central East, but also organisations from Film Hub North, South West West Midlands, South East, and London.