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Cinema Know How is a service design programme specifically for the film exhibition sector.

Delivering a bespoke, forward thinking, and open source programme designed around the cinema experience that delivers impact for venues, their audience and supports organisational culture change.

Service design is about shaping service experiences so that they really work for people. At the heart of this programme sits a focus on customer experience and audience development.

We’re providing organisations with the relevant methods, tools, and confidence to be ambitious and successfully incorporate this customer-focused approach. We want to strengthen their organisational offer and values.

Cinema Know How is co-designed by Film Hub Central East and Snook.